Upholstery Cleaning

Dear Customer,

Thank you for trusting Derek Jeanneret Cleaning with your cleaning needs. When we are finished, your carpets and upholstery will be fresh, and hygienically clean !

Here are some suggestions to help us both:

1. Please vacuum your traffic areas and under furniture you want moved, before I arrive. If you need to move furniture out to vacuum underneath, please place it back exactly where it belongs so as not to cover the traffic area next to, or in front of the furniture. I need to see the traffic ways during the pre-inspection and clearly, that is not possible if you have moved the furniture onto that area. I will be happy to move it, clean under it, and then replace it. Also I pre-spray the traffic ways first then move furniture onto that area, this gives the chemical more time to do its work thus Producing better results!

2. For your pets peace of mind and safety (and mine!) please put them in a safe place where our cleaning will not disturb them.

3. Remove all items off furniture, which will have to be temporarily moved from its regular location to clean your carpet, including books on tables, etc I will not move furniture that displays breakable items. Please also see item 9 below.

4. Any small pieces of furniture such as dining room chairs, magazine racks, etc. that you can remove from the carpet to be cleaned will shorten processing time and return the carpet to normal use sooner.

5. China cabinets cannot be moved unless completely emptied of all breakables. However, carpet underneath such cabinets can be hand cleaned where sufficient room is available, or I can clean right around the base.

6. Please pin up any full-length draperies so that they will be at least 100 millimetres from the carpet. And open windows, if weather permitting. Drying relies on air movement through the house.

7. Please have an outside water tap, near where the Van will be parked, available for us to turn on. {You would not believe how long it can take to find a hose tap in an overgrown garden and not to mention the number of broken and unusable taps}

8. Please make sure your driveway is clear of cars, boats etc, I need to get our van as close to the point of entry as possible.

9. Please advise us about any special requirements to follow on moving your furniture, e.g., weak or broken tops, etc. I will only move furniture that is reasonably movable for one person. TVs, Wall Units, Bookcases, Stereo systems, Chest of Draws and the like will not be moved under any circumstances, due to their weight and breakable nature. If you require carpet underneath to be cleaned, you will need to remove this furniture from the room before I arrive.

10. Please call to my attention too, any spots or stains which may require special techniques. It helps if you can Identify the staining agent if possible.

11. And finally full payment is due on Completion of work by Cash, Visa, or Mastercard only. NO CREDIT ACCOUNTS.

By following the above suggestions it helps me to evaluate you're cleaning requirement and save vast amounts of time. Allowing your household to get back to normal much quicker.


*A special note about odours

  • We include deodorising as part of the cleaning process and do everything possible to reduce or eliminate pet odours. However, due to depth of contamination and the duration, 100% success may not be attainable, for several days after cleaning, if at all. You may also notice an elevated odour due to higher humidity levels over this time.
  • We do offer advance optional levels of odour removal. Please ask us at time of booking.